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1st Global Conference on Creating Value

  • ​​​​​​​Leicester Castle Business School Leicester Royaume uni (map)

1st Global Conference on Creating Value

Contact : Peter Stokes - / or

Deadline: Jan 31st, 2018

Confirmed Leading Thought-Developers and Speakers include:

Prof Chris Baker – William Temple Professor of Religion and Public Life at Goldsmiths, University of London and Director for Research at the William Temple Foundation.

Ann Francke – CEO, Chartered Management Institute, UK

Prof Christian Grönroos – Professor Emeritus of Service and Relationship Marketing at Hanken School of Economics, Finland

Prof Stuart L. Hart – the Steven Grossman Endowed Chair in Sustainable Business, University of Vermont, USA

Prof Irene Ng – WMG, University of Warwick, UK

Prof Peter Shaw – Founding Partner and Executive Coach – Praesta Partners, former Director General – UK Govt

Prof Michael Shafer – Founder and President – Warm Heart (NGO)

Angus Thomson – Head, Vaccine Confidence & Coverage at Sanofi Pasteur

Prof Stephen Vargo – Professor of Marketing, Shidler College Distinguished Professor, University of Hawai‘i at Mānoa, USA

How do we create and assess ‘value’ in a turbulent global economy?

Value creation underpins all business transactions and engagement (Mahajan, 2016). We all seek value for our businesses, as well as for ourselves and for our society. However, because we are so immersed in our day-to-day functional management, we often overlook opportunities for value creation, possibly to the detriment of our businesses and societal needs (Eisenhardt & Martin, 2000). Successful businesses and leaders create value (mostly unconsciously) for their eco-systems which encompass: companies, customers, employees, partners and stakeholders. In the First Global Conference on Creating Value, business leaders/practitioners and leading academics from around the world will come together to exchange views, and to share and learn from each other regarding the problems, the potential and the real life uses of value creation, and how it can transform management, organizations and institutions. The conference will employ settings which allow business leaders, policy makers and academics to work together through action research to develop projects they wish to see emerge which would help them in value creation. The conference will provide relaxed, meaningful and purposeful opportunities to debate latest thinking on value creation and service. It will offer improvements for developing: the worth of companies/institutions, their longevity, and their ability to be predict and address disruptive forces. Equally, it will embed a value creation leadership style and mindset – going far beyond traditional and functional management approaches – so as to avoid value destruction in the future. We welcome innovative and fresh and thought-provoking approaches. Indicative suggested topics, among others, include: value creation for customers; creating value for your businesses and society; value destruction; values and the relationship with (organizational) culture(s). Webpage:

Venue and Location:

This major and agenda-setting conference will take place in and around the historic City of Leicester (UK) and Leicester Castle – a treasure trove founded in the 12th Century, visited by an array of Kings and Queens through the ages, and scene for the closing chapters of Richard III’s War of The Roses. The Gala Dinner will be held in the sumptuous City Rooms built in 1800 located in the centre of Leicester and close to the Medieval Quarter and Cathedral.

Leicester is located in the centre of the UK and easily accessible from Birmingham, London and other airports.

Who Should Attend?:

Practitioners from all business sectors and geographical/national regions;

Academics from all disciplines e.g. marketing, economics, operations, human resource management, accounting and finance, organizational behaviour, sociology, psychology, history, geography etc;

Policy-makers from government, non-governmental, not-for-profit and social enterprise offices and agencies.

The conference very much welcomes attendees and participants from a wide range of disciplines and spheres.

Please note: Paper presentation in order to attend the conference is not obligatory. The conference organisers also welcome delegates who wish to come and contribute to the debate and network in this vital first gathering on this vital and seminally important topic for the twenty-first century.

Key Dates:

  • 31stJanuary 2018: Deadline for submission of abstracts, session proposals
  • 5thFebruary 2018: Early Registration
  • 30thMarch 2018: Author submission of final papers/sessions
  • 30thMarch 2018: Registration Deadline

Early Bird Rate (before 5th February 2018) – £350

Full Rate (from 6th February 2018) – £400

Concessions including PHD Students Rate – £100

Enquiries and further information: / or

Conference Co-Chairs and Co-Convenors:

Gautam Mahajan
(President Customer Value Foundation and Founder Editor of the Journal of Creating Value) Founder Editor of the Journal of Creating Value and President of Customer Value Foundation is the leading global thought leader in Total Customer Value Management.

Professor Peter Stokes
(Professor of Leadership and Professional Development, Leicester Castle Business
School)Vice-President-Business Relations and UK Country Director -(EMBRI); Email:

Professor Dana Brown
(Pro-Vice Chancellor, Enterprise and Principal Leicester Castle Business School, DMU)Rhodes Scholar (MPhil -St. Antony’s College, Oxford University); PhD in Political Science from the Massachusetts Institute of Technology.  Email:

For further information, contact Gautam Mahajan or Peter Stokes